Shipping & Returns
Click and collect available from our store 16 Mokoia road Birkenhead
Shipping terms and conditions
Shop online 24/7 www.kidzstuffonline.co.nz or at our Retail Toy Shop Located at 16 Mokoia Road Birkenhead
closed public holidays
We dispatch every day that the couriers work.
Our aim is for all Toys to leave our premises within 24 business hours of payment clearing into our account Monday to Friday. Usually its same day orders in by 10am go same day.
We use several different couriers and to get your package to you in the best possible time.
NZ post courier / Castle Parcel / Poste Haste we have 3 pick ups a day so can dispatch asap
All items are sent tracked non signature may be required but we have gsp tracking on deliveries so still trackable
We package in bubble wrap and brown paper.
You will receive an email with your track and trace details as soon as your parcel is on board the courier so you can track it the whole way.
some courier companies are not using signature but are tracking using gps if you require your package signed for please let us know
Any claims for undelivered items must be made within 14 days of order to be accepted. tracking emails are sent on pick up so follow those and any issues with delivery please contact the courier company in first instance. we are not responsible for stolen packages.
SHIPPING RATES
spend $100 or more get Free Shipping Auckland urban only
$6.99 Auckland Metro (excludes waiheke)
$9.99 Auckland rural
$8.99 North Island Metro
$12.99 North Island Rural
$11.99 South Island Metro
$15.99 South Island Rural
FREE SHIPPING on orders over
$100 Auckland ( excludes waiheke and rural)
$149 north island
shipping rates are for New Zealand deliveries only
Free shipping deal only for north and South Island delivery only please contact us for shipping quote
PLEASE NOTE COURIER PRICES ARE FOR MAINLAND NOT THE ISLANDS PLEASE EMAIL FOR QUOTE IF YOUR NOT IN THE MAIN NORTH OR SOUTH ISLANDS
However if you are needing an item sent overseas just drop us an email at info@kidzstuffonline.co.nz and we can quote you directly.
CLICK AND COLLECT
You can pick up form our retail shop orders ready within an hour during opening hours open 7 days
16 Mokoia Road
Birkenhead
Auckland
All orders are in stock at our Auckland shop for dispatch and you may pick up during our opening hours we can have your order ready for pick up within 1 Hour
Items not picked up after 30 days will be restocked and restocking fees apply
Closed All Public Holidays
Returns
In the unlikely event that your order does not arrive in shipshape condition, is damaged, faulty, or lost by the courier, we will happily repair or replace place it. Please contact us within 3 days of receiving your product.
We don't accept returns for change of mind but can offer store credit if product is returned unopened in original packaging undamaged. Restocking fee may apply and any free shipping courier fees and fees will be oncharged
We also offer a 30-day return to base warranty on all items so you can buy with confidence. Fees may apply.
Our aim to provide you with such an awesome, easy and hassle free shopping experience that you will want to tell all your friends and family about us
If you are in Northshore Auckland why not pop into our Auckland Toy Shop with our toy range on display you can find us at 16 Mokoia Road, Birkenhead Auckland NZ