Click and collect available from our store 16 Mokoia road Birkenhead 7 days a week
check out days we are open here Click and Collect – Kidzstuffonline
Shipping terms and conditions
Shop online 24/7 www.kidzstuffonline.co.nz or at our Retail Toy Shop Located at 16 Mokoia Road Birkenhead
closed public holidays, also Sundays and Mondays during JANUARY
How long will my order take to arrive? once dispatched which is usually same working day or next if after 1.30pm our couriers last pick up weekdays 3.30pm
delivery to Auckland and North Island 1-2 working days, South Island 2-4 working days
add 2-3 days if RURAL AND IF AFTER 18TH DECEMBER (we do not guarantee delivery time, but will get orders dispatched same day or next if after 1.30pm)
Our aim is for all Toys to leave our premises within 24 business hours of payment clearing into our account Monday to Friday.
We use several different couriers nz post courier poste haste and castle parcels (we not use Amerex) and to get your package to you in the best possible time.
NZ post courier / Castle Parcel / Poste Haste we have 3 pick ups a day so can dispatch asap
All items are sent tracked non signature may be required but we have gsp tracking on deliveries so still trackable
We package in bubble wrap and brown paper.
You will receive an email with your track and trace details as soon as your parcel is on board the courier so you can track it the whole way.
some courier companies are not using signature but are tracking using gps if you require your package signed for please let us know
Any claims for undelivered items must be made within 14 days of order to be accepted. tracking emails are sent on pick up so follow those and any issues with delivery please contact the courier company in first instance. we are not responsible for stolen packages.
SHIPPING RATES
$6.99 Auckland Metro (excludes waiheke)
$11.99 Auckland rural
$9.99 North Island Metro
$13.99 North Island Rural
$12.99 South Island Metro
$15.99 South Island Rural
$25 for bulky items maybe charged after if not selected trikes bikes and large items
FREE SHIPPING WHEN SPEND
OVER $120 Auckland
OVER $150 North island
shipping rates are for New Zealand deliveries only
PLEASE NOTE COURIER PRICES ARE FOR MAINLAND NOT THE ISLANDS PLEASE EMAIL FOR QUOTE IF YOUR NOT IN THE MAIN NORTH OR SOUTH ISLANDS
However if you are needing an item sent overseas just drop us an email at info@kidzstuffonline.co.nz and we can quote you directly.
CLICK AND COLLECT
16 Mokoia Road
Birkenhead
Auckland
Click and Collect – Kidzstuffonline
All orders are in stock at our Auckland shop for dispatch and you may pick up during our opening hours we can have your order ready for pick up within 1 Hour
Items not picked up after 30 days will be restocked and restocking fees apply
Closed All Public Holidays
Returns
In the unlikely event that your order does not arrive in shipshape condition, is damaged, faulty, or lost by the courier, Please contact us within 3 days of receiving your product, please keep all packaging for the claim
We don't accept returns for change of mind but can offer store credit if product is returned unopened in original packaging undamaged. Restocking fee may apply and any free shipping courier fees and fees will be oncharged
We also offer a 30-day return to base warranty on all items so you can buy with confidence. Fees may apply.
Cancelled orders we charge a 5% admin fee for cancelled orders due to change of mind
Our aim to provide you with such an awesome, easy and hassle free shopping experience that you will want to tell all your friends and family about us
If you are in Northshore Auckland why not pop into our Auckland Toy Shop with our toy range on display you can find us at 16 Mokoia Road, Birkenhead Auckland NZ
For parcels returned to us by courier due to incorrect or incomplete or change of address we will charge a redelivery fee before resending parcel
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